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S-D logic – informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM

- Hollebeek, Linda D., Srivastava, Rajendra K., Chen, Tom

User experience sharing: understanding customer initiation of value co-creation in online communities

- Chen, Tom, Drennan, Judy, Andrews, Lynda, Hollebeek, Linda D.

Epilogue to the special issue and reflections on the future of engagement research (commentary)

- Hollebeek, Linda D., Conduit, Jodie, Sweeney, Jill, Soutar, Geoffrey, Karpen, Ingo O., Jarvis, Wade, Chen, Tom

Exploring positively- versus negatively-valenced brand engagement: a conceptual model

- Hollebeek, Linda D., Chen, Tom

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